Terms & Conditions

1. Acceptance of Terms

Welcome to Mahinzo! By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Use of Service

Mahinzo provides an online marketplace connecting customers with local shops for groceries, fresh produce, and daily essentials.

• You must be at least 18 years old to use our service
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information
• One user may maintain only one active account
• You agree not to misuse the platform or violate any laws

3. Orders and Pricing

• All prices are in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without notice
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee acceptance
• Product availability may vary by location and shop
• Minimum order value may apply for delivery

4. Payment Terms

• We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery
• Payment must be made in full at the time of order placement
• For COD orders, exact change is appreciated
• All transactions are processed through secure payment gateways
• You authorize us to charge the payment method provided

5. Delivery and Shipping

• Delivery times are estimates and may vary
• Delivery is available only in serviceable areas
• Someone must be present to receive the order
• Delivery charges may apply based on location and order value
• We are not responsible for delays due to unforeseen circumstances

6. Product Quality and Warranties

• Products are sourced from verified local shops
• Fresh produce and perishable items are subject to availability
• Product images are for representation purposes only
• We strive to ensure product quality but do not provide explicit warranties
• Issues with product quality should be reported within 24 hours

7. Returns and Refunds

Please refer to our Cancellation & Refund Policy for detailed information on:

• Order cancellation procedures
• Return eligibility and process
• Refund timelines and methods
• Non-returnable items

8. User Conduct

You agree NOT to:

• Use the platform for illegal or fraudulent activities
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the proper functioning of the platform
• Collect user information without consent
• Post false or misleading reviews

9. Intellectual Property

All content on Mahinzo, including text, graphics, logos, images, and software, is the property of Mahinzo or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

10. Limitation of Liability

Mahinzo shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the order
• Issues arising from third-party services or products
• Acts of God, natural disasters, or force majeure events

11. Indemnification

You agree to indemnify and hold Mahinzo harmless from any claims, damages, losses, or expenses arising from your use of the platform or violation of these terms.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the modified terms.

13. Termination

We may suspend or terminate your account at our discretion if you violate these terms. Upon termination, your right to use the platform ceases immediately.

14. Governing Law

These terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Virudhunagar, Tamil Nadu.

15. Contact Information

For questions about these terms, contact us:

• Company: Mahin Facility Services Pvt Ltd
• Email: mahinzo2026@gmail.com
• Phone: 9962 820 101, 9629 223 169
• Address: No 23A, Old Busstand Road, Aruppukottai, Tamil Nadu - 626101