Shipping & Delivery Policy

1. Delivery Areas

Mahinzo currently delivers to the following areas:

• Primary Service Areas: Aruppukottai and surrounding localities
• Serviceable Districts: Virudhunagar and nearby regions
• Expanding Coverage: Check availability by entering your pincode at checkout

We are continuously expanding our delivery network. If we don't deliver to your area yet, stay tuned!

2. Delivery Time Slots

We offer flexible delivery slots to match your schedule:

Time Slot	Description
🌅 Morning (7 AM - 11 AM)	Perfect for early risers and breakfast essentials
☀️ Afternoon (11 AM - 3 PM)	Mid-day delivery for lunch preparations
🌆 Evening (3 PM - 7 PM)	After work delivery for dinner and daily needs
🌙 Night (7 PM - 10 PM)	Late evening delivery (select areas only)

Note: Actual delivery times may vary based on order volume and location.

3. Delivery Types

3.1 Standard Delivery

• Timeline: Same day or next day delivery
• Charges: ₹20 - ₹50 based on distance
• Free Delivery: On orders above ₹500

3.2 Express Delivery

• Timeline: Within 1-2 hours
• Charges: ₹50 - ₹100
• Availability: Limited to select areas during peak hours

3.3 Scheduled Delivery

• Timeline: Choose specific date and time (up to 3 days in advance)
• Charges: Standard delivery charges apply
• Ideal For: Party supplies, bulk orders, planned events

4. Delivery Charges

Order Value	Delivery Charge
Below ₹200	₹40
₹200 - ₹499	₹30
₹500 and above	FREE

* Charges may vary for remote locations or express delivery

5. Order Processing

1. Order Confirmation: You'll receive confirmation via SMS and email immediately
2. Order Acceptance: Local shop accepts and prepares your order (5-15 minutes)
3. Quality Check: Items are checked for quality and freshness
4. Packing: Careful packing to ensure safe transit
5. Dispatch: Delivery partner picks up your order
6. Real-time Tracking: Track your order status in real-time
7. Delivery: Order delivered to your doorstep

6. Delivery Instructions

• Accurate Address: Provide complete address with landmarks
• Contact Number: Keep your phone accessible for delivery updates
• Someone Present: Ensure someone is available to receive the order
• Special Instructions: Add notes for specific delivery preferences
• Contactless Delivery: Available upon request

7. Delivery Attempts

• First Attempt: Delivery partner will call before arrival
• Second Attempt: If unavailable, we'll attempt delivery again
• Failed Delivery: After 2 failed attempts, order may be cancelled with refund minus delivery charges
• Reschedule: You can reschedule delivery through customer support

8. Product Inspection

Upon delivery, please:

• Check the package for any visible damage
• Verify the items against your order
• Inspect fresh produce and perishables immediately
• Report any issues to the delivery partner or customer support within 24 hours

9. Packaging Standards

• Eco-Friendly: We use sustainable packaging materials where possible
• Temperature Control: Insulated bags for fresh and frozen items
• Separate Packing: Different categories packed separately
• Quality Seals: Tamper-proof packaging for your safety

10. Delivery Exceptions

Delivery may be delayed or unavailable due to:

• Extreme weather conditions
• Natural disasters or emergencies
• Public holidays or bandhs
• Road closures or traffic restrictions
• Technical issues or system outages

We'll notify you promptly of any delays and work to resolve them quickly.

11. Track Your Order

Track your order in real-time:

• Login to your account and visit "My Orders"
• Click on the order to see live tracking
• Receive SMS updates at each stage
• Contact delivery partner directly if needed

12. Contact Delivery Support

For delivery-related queries:

• 📞 Call: 9962 820 101 | 9629 223 169
• ✉️ Email: mahinzo2026@gmail.com
• 💬 WhatsApp: Chat with us
• 🕒 Support Hours: Mon-Sat, 9:00 AM - 7:00 PM