Frequently Asked Questions

Placing an order is simple:

1. Browse products and add items to your cart
2. Click on the cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter or select your delivery address
5. Choose delivery time slot
6. Select payment method and complete payment
7. You'll receive an order confirmation via SMS and email

The minimum order value varies by location:

• Standard delivery: ₹100 minimum
• Express delivery: ₹200 minimum
• Free delivery on orders above ₹500

Cancellation:

• Free cancellation within 5 minutes of placing order
• After 5 minutes, contact customer support at 9962 820 101
• Cancellation possible before order is dispatched

Modification: Once placed, orders cannot be modified. Please cancel and place a new order.

Yes! You can add products from different shops to your cart. Each shop's items will be fulfilled separately, but delivered together in a single order to your address.

We accept multiple payment options:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking (all major banks)
• Digital Wallets (Paytm, PhonePe, Amazon Pay)
• Cash on Delivery (COD)

Absolutely! Your payment security is our top priority:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• We never store your card CVV/CVC
• Secure payment gateways (Razorpay, PayU)
• Two-factor authentication for added security

At checkout, you'll see a "Apply Coupon" field. Enter your coupon code and click "Apply". The discount will be reflected in your final order amount.

Delivery charges based on order value:

• Below ₹200: ₹40
• ₹200 - ₹499: ₹30
• ₹500 and above: FREE
• Express delivery (1-2 hours): ₹50-₹100 extra

Delivery times:

• Standard Delivery: Same day or next day
• Express Delivery: 1-2 hours
• Scheduled Delivery: Choose your preferred date and time (up to 3 days in advance)

Yes! Track your order in real-time:

• Login to your account and visit "My Orders"
• Click on the order to see live tracking
• Receive SMS updates at each stage
• GPS tracking when out for delivery

Track Your Order →

We currently deliver in Aruppukottai and surrounding areas in Virudhunagar district. Enter your pincode at checkout to check if delivery is available in your area. We're constantly expanding to new locations!

Our delivery partner will call you before arrival. If you're unavailable:

• We'll attempt a second delivery
• You can reschedule through customer support
• Orders can be delivered to a trusted neighbor (with your permission)
• After 2 failed attempts, order may be cancelled

Returns accepted within 24 hours of delivery for:

• Damaged or defective products
• Incorrect items delivered
• Missing items from order
• Expired or near-expiry products
• Poor quality or substandard products

View Full Return Policy →

Return Process:

1. Contact support within 24 hours: Call 9962 820 101
2. Provide order number and reason for return
3. Share photos if applicable
4. Our team will approve eligible returns
5. We'll arrange free pickup
6. Refund/replacement processed after inspection

Refund timelines:

• UPI/Wallet: 2-4 business days
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days
• COD orders: Bank transfer within 7-10 days

Non-returnable items:

• Fresh fruits and vegetables (unless damaged)
• Perishable items that are consumed/opened
• Personal care items with broken seals
• Cut fruits, salads, prepared foods
• Products without original packaging

Creating an account is easy:

1. Click "Sign Up" or "Register"
2. Enter your name, phone number, and email
3. Create a strong password
4. Verify your phone number with OTP
5. Start shopping!

Click "Forgot Password" on the login page. Enter your registered email or phone number. You'll receive a password reset link/OTP to create a new password.

Login to your account → Go to "My Addresses" → Add a new address or edit existing ones. During checkout, you can select which address to use for delivery.

Yes, absolutely! We take data security seriously:

• SSL encryption for all data transmission
• Secure servers with regular backups
• We never share your data with third parties
• Compliance with data protection regulations

Learn more about security →