Cancellation & Refund Policy

1. Order Cancellation

1.1 Customer-Initiated Cancellation

You can cancel your order under the following conditions:

• Before Order Acceptance: Free cancellation within 5 minutes of placing the order
• After Acceptance: Cancellation possible before order is dispatched (may incur cancellation fee)
• During Preparation: Contact customer support immediately; cancellation subject to approval
• After Dispatch: Cancellation not possible; return policy applies

1.2 Mahinzo-Initiated Cancellation

We may cancel your order in the following situations:

• Product unavailability or out of stock
• Pricing or product information errors
• Delivery address is outside serviceable area
• Suspected fraudulent or illegal transaction
• Force majeure events or unforeseen circumstances

In such cases, full refund will be processed to your original payment method within 5-7 business days.

2. Return Policy

2.1 Eligible Returns

Products can be returned within 24 hours of delivery for:

• Damaged or defective products
• Incorrect items delivered
• Missing items from the order
• Expired or near-expiry products
• Poor quality or substandard products

2.2 Non-Returnable Items

The following items CANNOT be returned:

• Fresh fruits and vegetables (unless damaged or rotten on arrival)
• Perishable items consumed or opened
• Personal care and hygiene products (if seal is broken)
• Cut fruits, salads, and prepared foods
• Customized or made-to-order items
• Products without original packaging or tags

2.3 Return Process

1. Contact Support: Call us at 9962 820 101 or email within 24 hours of delivery
2. Provide Details: Share order number, issue description, and photos if applicable
3. Approval: Our team will review and approve eligible returns
4. Pickup: We will arrange pickup of the returned item (free of charge)
5. Inspection: Returned items will be inspected for eligibility
6. Refund/Replacement: Approved returns will be refunded or replaced

3. Refund Process

3.1 Refund Timeline

Payment Method	Refund Timeline
UPI / Wallet	2-4 business days
Credit / Debit Card	5-7 business days
Net Banking	5-7 business days
Cash on Delivery	Bank transfer within 7-10 days

3.2 Refund Methods

• Original Payment Method: Refund will be credited to the same payment method used
• Mahinzo Wallet: Instant credit option available for faster refunds
• Bank Transfer: For COD orders, provide bank account details

3.3 Partial Refunds

Partial refunds may be issued for:

• Missing items in an order
• Weight shortage in products sold by weight
• Damaged items in a multi-item order
• Quality issues affecting only part of the order

4. Replacement Policy

Instead of refund, you may opt for replacement:

• Same product replacement (subject to availability)
• Alternative product of equal or lesser value
• Store credit for future purchases

Replacements will be delivered within 24-48 hours at no additional cost.

5. Exceptions and Special Cases

5.1 Quality Assurance

We strive for 100% quality. If you're unsatisfied:

• Report quality issues immediately upon delivery
• Provide clear photos/videos of the issue
• Do not consume or use the product further
• Our team will investigate and resolve quickly

5.2 Delivery Issues

For delivery-related problems:

• Late Delivery: Contact support for compensation or refund
• Wrong Address: Re-delivery charges may apply
• Undelivered Orders: Full refund after investigation
• Damaged in Transit: Free replacement or full refund

6. Contact for Returns & Refunds

For all cancellation, return, and refund queries:

• 📞 Call: 9962 820 101 | 9629 223 169
• ✉️ Email: mahinzo2026@gmail.com
• 💬 WhatsApp: Chat with us
• 🕒 Support Hours: Mon-Sat, 9:00 AM - 7:00 PM